BAD SERVICE FROM VOLKSWAGEN

MY WIFE DRIVES A VW POLO GTI WHICH WAS BOUGHT IN OCTOBER 2016. IN JANUARY 2017 IT WAS TAKEN TO OUR LOCAL DEALER FOR A RATTLE ON THE SUNROOF, THEY INTURN SENT IT TO A PANELBNEATER IN POLOKWANE(ELDA PANEBEATERS) WHERE THE VEHICLE STOOD FOR 3 MONTHS RECEIVING IT BACK IN MAY 2017, ON RECEIVING THE VEHICLE FROM VW THE RATTLE WAS STILL PRESENT, WE REPORTED IT BACK AND THE CAR WENT IN 2 TIMES WITH NO SOLUTION, IN JULY WHILE DRIVNG TO MAKHADO THE CAR PICKED UP A WIND NOISE FROM THE SUNROOF, WE THEN TOOK IT BACK TO THE DEALER BUT THEY SAID THEY DONT PICK UP THE PROBLEM, ON DECEMBER 26TH 2017 ON OUR WAY BACK FROM BELA BELA ON THE HIGHWAY THE SUNROOF CAME LOOSE AND FLEW OF!!! WE TOOK IT BACK TO THE DEALER WHO IN TURN SENT IT BACK TO ELDA PANELBEATERS WHO ONLY TOOK RESPONSIBILTY FOR IT IN MARCH, ON AROUND THE MIDDLE OF MARCH WE RECEIVED BACK OUR CAR, MY WIFE DROVE ABOUT 9OKM OUT OF TOWN AND THE ROOF CAM LOOSE AGAIN, IN A MATTER OF 5 DAYS, FORTUNATLEY IT NEVER FLEW OF AGAIN. WE TOOK BACK TO ELDA BECAUSE NOW VW SAYS IT NOT THEIR RESPONSIBILITY, FROM THERE NOW BETWEEN ELDA PANELBEATERS AND VW POLOKWANE THEY'VE BEEN GIVING US THE RUNAROUND. LAST WEEK 15TH VW SAID THAT THE VEHICLE SHOULD GO TO A DIFFERENT DEALER AND THEY WOULD COVER COSTS ON THE REPAIR BUT ELDA PANELBEATERS REFUSES TO RELEASE OUR VEHICLE IN TOTAL OUR VEHICLE HAS BEEN BETWEEEN VW POLOKWANE AND ELDA PANELBEATERS FOR AROUND 10 MONTHS WHICH I FEEL IS TOTALY UNFAIR THE FIRST PROBLEM OCCURED AT 1500KM NOW THE VEHICLE HAS JUST ABOVE 10000KM