bad service, faulty parts,flipping annyed customer

Iv resorted to writing this mail as I'm at a point of irritation, dissatisfaction, anger, disappointment and everything else in-between.<br> My husband Bongani Mabena and I purchased a VW POLO TSI at your dealership, we were assisted by one of your sales persons by the name of Lebogang, not sure of his surname. It didn't take long for the paperwork to be processed and on 18th December 2015 we received the vehicle. The time we came in for a test drive all was intact so we thought on the day of delivery my husband realized that the rubber nob for volume control was missing Lebogang then told my husband that he will need to order the part as they cannot remove it from any other car, he was told to bring back the car on Monday 21 December 2015 together with the car registration as it was not yet done. He then took off with the car and drove home, to our surprise the passenger window was not working it can only be controlled from the driver's side, we were extremely irritated as it was meant to be a joyful time.I am angry and irritated, annoyed and flipping ****ed I need you as the branch manager to sort him and my situation out, I am not happy with the service I've received