Bad service and promise never kept

Booked my car in for the spare key to be coded on the 21st of December and dropped it off in the morning, that’s where my bad day started. It was a mission for them to drop me off by my place of work. Later when I went to fetch my car I had to organize a lift to go there since they were taking long to come fetch me and to top it off when I was about to get in my car I noticed a scratch on my car and when I went around the car checking I found more scratches and a dent, and when I complained about this to the consultant she promised they will look into it and get back to me. To my surprise when the paperwork was checked an amendment was made on the paper and it said there was a scratch on the right side of the car And the scratch was actually on the left hand side which showed me there was an amendment made because in the morning when we walked around the car with a consultant before leaving it they inspected it there was no dent or scratch noted on the car but a chip on the windscreen which I acknowledged, in the afternoon someone amended the paperwork. They said they will look into it and get back to me after reviewing the footage. 8 days later no one has called or emailed me regarding the issue. Am so disappointed because I just got the car weeks ago and haven’t been driving it for long And they are not taking responsibility for the scratches and the dent made to my car.