Bad Service

I left my car for a repair to a clutch shudder on the 8 Feb 2016 with Alpine pinetown motors . My car is a 2014model & has travelled 34000 km. My service consultant Evette Ross only gave me the status of my car on Wednesday saying that the warranty wont cover for my clutch even though it is still within the 3 year warranty and at a low mileage. I then contacted VW SA & logged this query with Kavin who logged the query on that same Wednesday I was was told that my service manager is Zukiswa &she will be the person handling my case & she will update me.<br> I phoned Zukiswa on Thursday & Friday morning & she said she is waiting for Evette at Alpine pinetown to give a report detailling what is wrong with my car & would get back to me by close of business & she never did.I was left without a car for a week. On 15 Feb morning I phoned Alpine pinetown asking for the status of my car they said Evette is on training and Lynett will be updating me.I never received any updates from her or Zukiswa &we are entering week 2.16 Feb I phoned Zukiswa repetedly she says they have just logged a claim &I have to wait again for 24hrs on top of 1 week 2 days They keep blaming each other no one is assisting.