bad service

I took my polo to the Glen because it has a wate leakage<br> And the reason I took it there is, after years I ffound out that my car has a warranty and was about to eexpire. I took the car there but I must tell you the service I got from switchboard lady and later the consultant was terrible. The consultant advised us that the vehicle would be diagnosed and then it will be sent to Bidvest for approval and if not approved we have to pay almost a thousand rand for diagnosis only. But initially the agreement was that thecar was not going to be kept at vow but will have to be brought back after the approval which can take over 24hrs. After the ddiagnosis was done, Bidvestddeclined the claim. Vw refused to release my car evenaafter telling them payment will be made though the so called diagnosis did not find anything except what we told them. I am stranded without transport and my kids won't have transport because of this<br> All they care about is the money they make. After paying them this amount i still have to go and fix my car. Never again in my life will i purchase a VW. No service just greed