BAD SERVICE

my car was due for a service on Wednesday 11 Feb 2015 they never services my car because Chantelle got my policy number wrong when I went to collect my car Chantelle was in such a hurry to get home that she didn't even take 5 minutes to explain why my car hasn't been service.She promised me she would get the car serviced on Thursday the 12 FEB 2015 to my surprise no one came to collect the vehicle and Chantelle once again made a accuse about this and said that I have booked my car in for a service at another dealership so she said they will do the service on Friday 13 Feb 2015 once again she phoned and said can they arrange it for Monday 16 Feb 2015 and no one came to pic up the car because Chantelle is not at work she is of sick so I phoned her Manager Mr Earle and he promised me my car would be serviced Today 17 Feb 2015 and yet again no one came to collect my car..My car is 2000 km over its service and once AGAIN THEY PROMISE ME MY SERVICE WILL BE DONE TOMORROW...This Service Department is pathetic and ***********...I work for a dealer myself and we don't have BAD SERVICE like this.I am extremely disappointed in they way they handle my as a client!!!!!!