Bad service
<p><br />I booked my car for a service and a thrustbearing replacement on Wednesday morning and was told the car would not be done that same day. I agreed so the car be repaired fully as we needed to leave Friday morning for Cape Town. On Thursday morning i called the dealer and spoke to the service manager Tony. He advised me that he will push for the car to be done the afternoon. I called switchboard and every call gets picked up and shutdown and that infuriated me.<br /><br />My appointment i had to cancel due to unprofessionalism by VW Wonderboom.</p> <p> </p>
Update: Called VW Wonderboom to find out the situation on the car..VW sevice manager Kyle confirmed that the car has not been touched since the car was booked in on Wednesday. I've requested that the car was to be left and i will collect my vehicle from the dealer. VW SA must catch a wake up, if i was told that the service centre was fully booked I would've booked the car in the new year upon my return from holiday, but no suggestion were made by the dealer. Instead keeping my car for a few days.
Update: Called VW Wonderboom to find out the situation on the car..VW sevice manager Kyle confirmed that the car has not been touched since the car was booked in on Wednesday. I've requested that the car was to be left and i will collect my vehicle from the dealer. VW SA must catch a wake up, if i was told that the service centre was fully booked I would've booked the car in the new year upon my return from holiday, but no suggestion were made by the dealer. Instead keeping my car for a few days.