bad service

<p>Hi</p> <p> </p> <p>A year ago I purchased a VW Polo 1.2 tsi, VIN number AAVZZZ6RZFU069895 from VW Umhlanga Durban. 2 months ago the engine blew and I was not given a courtesy car and I have to still run up and down for the necessary documents to get sorted out. This should not be my problem as this is a factory fault. I do not understand how you expect me to run around for these documents to be certified without a vehicle. I called Dawood from Umhlanga VW Durban and I was told to get a copy for my contract and logbook from the bank. Should the Dealership from which the vehicle was purchased not have a copy on hand for these instances? Due to VW not giving me a courtesy car we have lost out on a lot of business and continue to do so due to the unreliability and lack of safety that your vehicle has put me in.</p> <p> </p> <p>I cannot get the necessary documents through to you again as I do not have the means to do so. So if the one’s you have are not good enough well then VW can keep the car. You SHOULD NOT have to replace an Engine on a new car anyway.</p> <p> </p> <p>This is unacceptable service and will be taken further.</p> <p> </p> <p>Candice Drabble/Gerson Arroe</p>