bad ****

i received a call from VW Trisec by a sales parts agent to come and collect my part.<br> I placed an order on the 06/10/2015 after my car was booked for repairs that is stiff steering and coolant problem.<br> when i arrived at the spares department was asked whom did i place the(order) part with and i indicated that it was Clinton Muller at service bookings and was send to service and i informed him i was there to collect the part and i said i changed my mind regarding the services amount I'm quoted for labor is too much and i don't have it and will only pay for the part (R 4104.00) EFT payment.<br> Clinton called workshop (Repairs) not spares department and told the the mechanic to bring the part because i changed my mind about fitting it, was surprised why would the part comes from the workshop instead of Parts Stores ,upon checking it i noticed it was scratched and greasy finger prints dirty with oily finger prints then i confronted them about it and they claimed it was mistake from supplier ,parts are stored in parts store room not workshop.current systems you cant make that kind of mistake or how many of those mistakes are in cars serviced by them? i dare them they never ordered it