Bad, poor and disgusting service from VW Claremont

On Tuesday 28th Jan 2020 I took my Polo to VW Claremont for an aircon inspection and regas. Upon collection in the afternoon I discovered a massive dent in the back passenger side door. I was in complete disbelief as to what followed next... Instead of checking the booking-in sheet and interviewing the technicians they questioned my integrity and imp**** that the dent was preexisting damage. My car is 4 years old, 40 000 km, and never been in an accident. When I requested that my door be replaced and not repaired there attidude seemingly changed from helpful to unhelpful and disrespect. The service managers conduct was unjustified, unprovoked and deplorable for someone in her position.

Never was there any consideration for me as customer and what inconvenience this will cause me.

In my experience they only treat you with dignity and respect if everything is going well. The moment they encounter difficulties/challenges /problems the customer service is non existent. Instead they become aggressive, rude, arrogant and will question your integrity as the customer.

I urge customers and prospective customers to strongly rethink doing business with VW Claremont. They have no problem in engaging in ********* conduct.