Bad experience and service at this branch

Last week Friday I brough in my VW Polo to get my driver side seatbelt replaced and aircon regased. They did not have stock of my seatbelt so they ordered it and regased my car. They service person said they would phone in me once the seatbelt arrived. The following week I did not receive any call so I had ti chase and follow up on you guys what was going on. I finally found out that they did get stock and was told to make a booking which I dis for the Friday. I cant beleive there was no urgency in calling me back or getting this sorted. Anyways on Friday I arrive at VW only to find out the job card was never printed out and they didnt know I was coming. Anyways my car was finally booked in and seatbelt replaced but I had to wait more than an hour for them to sort out my invoice. I received no apologies and was not treated as a client. Horrible service!