Bad Customer Service and thereafter refusing to refund clients!

I just had a bad experience at VW Constantia.

Service Consultant - The first service consultant gave me a quotation and explained things properly and VW gave me a second consultant and gave me an inflated quotation - and 2nd consultant failed to explain what the quotation involved even though I asked her to check with Bidvest as I'm still under maintenance plan. However I paid the first quotation while waiting for her to come back to me with the second quotation - She never did! I eventually asked for my money back. Guess what VW refuses to pay me back. They failed to service me properly yet they want to bully me with my money saying that they ordered the parts. If they ordered the parts, why did they not call and tell that they ordered the parts? Only when I ask for my money back?. However I never signed anywhere because I was waiting for them to come back to me and they didn't. Service Consultant: Simone Paul. VW Constantia: **********