bad customer service

I am writing to express my deep dissatisfaction with the recent service experience related to my communication with VW SA. - their lack of communication and transparency in this matter is unacceptable lindsey saker VW Bloemfontein - Car booked in for repairs 17 October 2023 - after accepting A quote - only to find that the problem was not resolved. Another quote was issued for double the amount. part was ordered - was told that this will take 4 weeks - five weeks ( 5 December) later I was informed that part is no longer available - new quote issued again one third more. (from initial quote price tripled) 11 December new part have to be imported another 4 weeks wait.

asked for a price change - since 13 December - they keep moving the feedback date. Also asking for a courtesy vehicle - they can only accommodate me at their earliest convenience

VW Selling the brand as a family caring brand - clearly not the case - to know 1 day before one need to go on holiday that you cannot get a courtesy car - then other stress you might need to take a bus to your own wedding in January - no concern no care towards their clients . I expect the vehicle to be ready by 10 january 2024 - looking at my past experience Im sure this will not happen because they could not careless about me as a client.