Bad Customer Service

13 April 2015, Called VW Hatfield where I bought my car - telling them about my problem - they brushed me off to VW South Africa - where a lady helped me and got my car towed to nearest dealership which is VW THE GLEN - I dealt with a lady by the name of Leanna - I got told the mechatronics on my car was faulty - that is not my problem or fault - they didn't have a courtesy car for me yesterday or today - I was told to go rent one at Avis - they couldn't even tell which was the closest one - It was ormonde - Leanna said she will fax all my papers through and get back to me - no one got back to me I then called Leanna back asking her she said she didn't have any feedback - this was at 2-20 this afternoon - she then said i must call VW SA and ask them - they don't give out that info - but they did email Leanna at 12-25 today and she didn't let me know - problem with the floor lay out - now this is my problem and i am still sitting without a car - and no one still has got back to me - This is pathetic - Why am I now sitting without transport?? Why is it now my fault - This is terrible customer service - I need a car and I need one ASAP - It is like no one cares or wants to help.