Bad attitute from the service manager

I have been meaning to write this report for a while and finally I have time<br> On the 2 Jan 15 I took my car in for an oil change service at VW Soweto,when I got there I was told there was no record of a booking made for my car in their system.That was a suprise because I had made a booking via email with a lady by the name Khensani.Fine I understand mistakes happen,but what annoyed me the most was when the service manager came to speak to me.First Mr Mzobe did not appologise about the booking not being made when it was suppose to be..instead he came to me with arrogance and a bad attitude.He didnt not want to hear from me what happened and he went strainght to tell me how short stuffed they were and through out the conversation not once did he acknowledge my position.Instead he made it look like I just woke up and decided to take my car in for a service without making a booking.Im not sure if that's how he generally speaks to clients or I was just the unlucky person..VW Soweto is closer to my house but after this experience Im not even sure if I would go back.I felt disrespected and undermined by Mr Mzobe and suggest he does something about his attitude for future similar cases.