Appalling service and inconvenience

Volkswagen South Africa can someone just assist me with basic efficient service please! What is wrong with the Polo TSI DSG 2022 model? Engine? Gear box? Why is a car bought less than 2 years ago brand new and under warranty broken already? I'm in week 2 already stranded without a car and have to Uber to work and still Uber my child to crèche all while paying installment aswell! Why am I the one calling and following up every day to get a diagnostic and to ask for assistance with a vehicle similar to mine to move around? Why are there no automatic cars to use there? I have no joy from Anel at Barons N1 City who doesn't care if I'm frustrated or not by the inconvenience nor Rodney the manager because I am the one who must follow up with them and call them and ask for a vehicle to use while THEY try to figure out what is going to be done with the vehicle I bought brand new. I spoke to Yolani *** and laid a complaint which clearly fell on deaf ears because she didn't get my frustration either! VW I need a car urgently! And explain to us what's wrong with the 2022 batch of TSI Polo's while you at it. It's the incompetence, the negligence and inconvenience for me! What ever happened to quality service? It's appalling what VW Barons N1 City is putting me through while I service with them and had so much trust in the business!