Appalling customer service

6 weeks ago my wife took her VW Polo to the Dealer in Westrand. The dealer system stated the vehicle has been flagged for the use of non genuine parts! This could not be true as the vehicle was only serviced by the dealers and was repaired by a VW authorized Bodyshop. After contacting VW South Africa we are told that a non genuine wheel was fitted to the vehicle, I then emailed VW South Africa all the supporting documentation from the Bodyshop where it clearly listed all the parts replaced and sourced from a VW dealer and a copy of the repair invoice for the wheel. 6 weeks later and hundreds of emails and call and VW South Africa’s representative Thando has still not removed the flag and have stated they are trying to resolve the issue. How much clearer than documented proof do they need???? This flag negatively impacts the value of the vehicle and also prevents us from extending the service plan… VW South Africa your service levels are appalling you frustrate customers into abandoning the issue, you force us to resort to publicly bring our plight to the attention of the public before you resolve a simple issue.