After sales service SHOCKING

<p>i am writing this review with disgust on the after sales service that i have recieved from VW. I purchased a VW Polo Gti with such excitment, but this excitement was short lived. Firstly having to move from one dealership to another due to shocking service offered at the dealership to then having endless issues with the vehicle. Just to name a few it has been my DSG Clutch, Door locking mechanism, Radiator, Endless rattles and shakes, etc. This brings me to my main concern. I had an issue with my Panaramic Sunroof which needed to be replaced under warranty, this meant that my vehicle would once again be at the dealership for weeks to be sent out for replacement, After receiving my vehicle back there was always a rattle on the sunroof, i was told that this is because the sunroof was settling into its fitting. After months of this so called "Settling in" the plastic cover that goes around the panoramic roof flew off whilst driving on the highway. I contacted The Glen VW to advise them on my problem. They were not concerned of my issue that i was having but only if the vehicle was under warranty. I was told that they would contact me as they could not find documentation of my vehicles history. I am still waiting for them to contact me, I feel sorry for that person as they must be lost somewhere in the archive files. I contacted VW themselves which i was put forward to an advisor who would then be in contact with the Dealer Principal. Once again they were not bothered with the after sales service just to whether my vehicle was under warranty or not as they were not going to be fitting the bill. No one bothered to ask me to bring the vehicle in for an assessment and to see if they could assist me. They were to worried about the financial implication of their stuff ups. Im glad to say that my family was looking on upgrading their vehicles to Volkswagen and after this shocking service, they have cancelled their order for their new vehicles. So for the cost of a part on a vehicle they have lost two vehicle sales in less than a week. Well done VW. Lets see if they will be in contact with me now or if they will be joining the other person in the archive files searching for my files. I will not recommend VW to anybody as their after sales support is the worse that i have encountered.</p>