6 WEEKS TO ORDER A BATTERY -VW CATCH A WAKE -UP

THE AGGREVATED FRUSTRATION TOWARDS VW SA AND VW BRANCH FURY NORTHCLIFF FOR REFUSING TO ASSIST ME WHEN MY CAR BATTERY DIED WITHOUT WARNING. THE LACK OF SERVICE & HELP TO SOURCE A BATTERY FOR MY CAR. I FIND IT VERY UNACCEPTABLE AND APPALLING TO BE TOLD BY THE SERVICE ADVISOR THAT, BATTERIES ARE ONLY AVAILABLE IN 6 WEEKS AND HAS TO BE ORDERED FROM GERMANY. I FELT HELPLESS, DEFLATED AND STRANDED WITH NO ASSISTANCE WHATSOEVER WHICH I FIND ERMENSLY RIDICULOIUS FOR THE MOUNT OF MONEY I PAID FOR THIS CAR.I HAD FLAG SOMEONE DOWN OR ASK FOR A BOOST ON THE SIDE OF THE ROAD AS THERE IS NO STOCK FOR THE NEXT SIX WEEKS IS UNACCEPTABLE. THE LACK OF URGENCY TO ASSIST ME IGNORED, ON TOP OF THAT, THE TECHNICIAN WHO ARRIVED WITH NO TOOLS TO REMOVE A BATTERY I FIND UTTERLY USELESS. YOUR LACK OF CUSTOMER SERVICE FOR SUCH A INTERNATIONAL BRAND HAS CHANGED MY MINDSET TOWARDS VW AND I WILL NEVER BE PURCHASING A VW IN THE FUTURE AS I FIND YOUR BACK-UP SERVICE APPALLING.YOUR LACK OF PLANNING,CLIENT CENTRIC APPROACH,NOT GOING IN THE EXTRA MILE AND BAD SERVICE, YOU SHOULD JUST CLOSE UP SHOP AS I WAS NOT THE ONLY CUSTOMER COMPLAINING ON THE DAY.CLOSE YOUR DOORS! VW CATCH A WAKE-UP