2024 Tiguan Rline and poor service

I’m an unhappy customer who purchase a brand new 2024 VW Tiguan Rline at PALM Motors Whiteriver on 2/10/24 which then started giving me problems on 12/10/24 and I brought it back to them on 14/10/24 and that’s a period of less than 2 weeks in total. The car started braking instantly while I was driving on 2 separate occasions, when I finally decided to take it back to the dealer it stopped forcefully to an extent that I thought it would roll me over and then it started showing warning lights.

The dealer and I were in agreement that it would take less than a week to have the car returned back to me but unfortunately that was not the case. I believe if the problem was minor it would have been fixed swiftly. I was given an entry level VW TIGUAN to use as a courtesy car while I await the car. Because of the poor courtesy from the dealership, I wrote an email to VW South Africa to explain that I was seriously inconvenienced and requested that the car be replaced with a new car or rather have the purchase cancelled because at this point the car hasn’t served any purpose. My life was put at risk as the entire incident was very traumatic to me. My car stayed at the dealership for more than a month and I was told to collect it because the system was updated. I was not happy about this but I took the car back on the 19/11/2024. Today (24/11/2024), the steering wheel decided to lock itself while I was driving on the highway and I couldn’t swift to any direction.

Kindly assist me in this regard, I have spoken to the dealer principal Ruan who is not helpful. , I’ve spoken to VW SA and they further advised that this is a matter between me and the dealer . I bought this brand new car Cash with my hard earned money for my family, not only do I feel ****** but my family’s life is also at risk.

I’ve attached a screenshot of all the error messages that appeared on the screen and videos of how the steering wheel couldn’t swivel to the dealer and they keep forcing me to take the car back. What kind of a service is this????? Must I die on the road side before they take this serious. It’s a danger not only to me and my family but also other motorists

The Ombudsman is my last hope. Kindly help me in this regard, I would like Palm Motors VW Whiteriver to replace the car with a new car or rather have the deal cancelled.