0% CUSTOMER CARE !!! 0% CUSTOMER SERVICE. VW IS PLAYING GAMES WITH PEOPLE.

I am very frustrated with VW. I bought my car in 2018 a brand new polo vivo, within the first 3 months that I had bought the car it gave me battery issues when I took it back I was told there was a installation problem. Few months down the line it gave me a clutch problem of which I was told that the clutch is worn out because of my driving style and I didn't understand how as I have been driving a Hyundai which never gave me a problem. Anyway the R12000 to repair the car was paid. Now 6 months down the line again I have the same problem and this time the car was being driven by my partner who definitely does not drive the same way as me. I am again being told that it is my fault and I have to pay R13000. I have asked for the car to assessed properly or to be diagnosed as I believe that the problem might be deeper than the clutch they they are claiming it to be. When I ask if every 6 months I will have to save up money to buy a new clutch the answer is not clear. I have spoken to Cindy Essop from VW complaints who seems to only know what is written for her to say If I ask any questions the answer is ' I can only tell you what has been given to me'. Asked for the managers details or for the matter to be escalated, she can not do that. Asked for the Ombudsmans details that can also not be given to me, instead she referred me to the dealer for them to sort This out. This 'New' clutch that was installed 6 months ago has a warranty however I am being told that the warranty will not cover as they did not the first time. And I am also expected to pay an amount of about R4000 for them to check what the problem is with the car, where else according to my understanding if I encounter any problem with the product sold to me I should take it back to the seller. As it stands I have no faith in this particular product as it has disappointed me several times. They take advantage of the fact that the first time I paid and now it's gonna be an ongoing thing. As it is i am inconvinienced and was not even offered a loan car.