CS
Carlo S

1 reviews | Active since Sept 2014

23 Mar 2016, 10:02

wrongful information

I went and took out a contract for the P8 Lite Huawei last week after porting was approved. I asked the question if the pro rata will be deducted as half the month had past and the response was yes. I was asked if CLIP can be activated as I would not be allowed to see whom is calling if not activated, I agreed. The porting only took place on 18/03/2016 and I given the full R200 airtime instead of pro rata as understood. <br> <br> I would understand that it is important to make sales but misleading information has resulted in me taking the contract out on the day rather than the end of the month so as to prepare financially for the cost. <br> <br> I am extremely disappointed as yesterday I [paid the shop a visit to ask Alecia why she never told me the truth and she rep**** she cannot understand why it slipped her mind as she knows the contract T&C well. <br> <br> I think and know because it can be a deal breaker non disclosure happens. Now I am financially affected. <br> <br> TOTALLY ANNOYED<br>

0
Replies (1)
Vodashop Tygervalley Group
Vodashop Tygervalley Group's reply23 Mar 2016, 14:06
Official
Hello calumsickle,

Good day

Please note that matter was escalated to our Complaints Dept.

I have taken matter up with store management as to incorrect information.

The Vodacom Shop Tygervalley Group apologise for the service .

Please note the billing /debit is correct and I hear what you are saying regards to taking out contract on month end.

I will revert .

Regards
Tremaine Boer
Vodacom Shop Tygervalley Group
tel: ***