WORST VODACOM SERVICE!!

So I upgraded my data contract on the 18th of July 2018. Upgraded to a Macbook Air with home wifi router in the Freestate as I was on holiday. Within 2 days from ordering the Macbook I received the product on the 20th July 2018. Went home and tried to connect all my devices and set up the Macbook. Needless to say, I could not as there was something wrong with the product. Kept logging me out and didnt want to accept my password. Eventually after resetting and trying to fix this, the macbook gave me a error which didnt allow me to do anything.... I do stay in Cape Town so brought the product back to Vodacom Tygervalley Data store on the 23rd July 2018. The consultant then told me that I need to pay before they can look at the product. So in refusing to pay nearly R900 because its a brand new product which I didnt use yet, he said I need to switch on my cellphone hotspot to run a test which will fix it. So after 10G data from my account (yes which I have to pay a **** load of money for) the Macbook still gave me an error. So on the 24th July I went to Tygervalley again and took the Macbook to the other Vodacom store for assistance! Again just to be informed that I need to pay R900 for them to check this out. I again refuced to pay R900 for a brand new product which I still cant use! The manager Kurt helped me, and said thats the rules and if I dont want to pay he can not help me... So I phoned Welkom Vodacom where I upgraded for help and the guy (Eric) very helpfully helped me and said he will speak to them. So he spoke to Kurt and immediately Kurt booked the Macbook in as an “OBF” (if thats the correct wording). Kurt ensured me he will keep me up to date as I told him Im paying for this contract and as this contract is still within the 7days I would rather then cancel everything! No he will book it in as OBF and keep me up to date. I left... Its now more than a week later. I keep phoning them, whenever he hears its me the staff gives me an excuse that he is either in the bathroom/busy with a client or on lunch at 5:30pm in afternoon. Keep leaving messages for feedback, but, never did I received ONE phonecall from Kurt!! Everyday they promise me that he will phone and give feedback. Its Wednesday 1 Aug 2018, and still not one call from Vodacom Tygervalley. I again had to leave work now, to visit the store... A lady helped me, oh so unprofessional, and not even dressed in Vodacom uniform. Telling me Kurt is off today, but they still waiting on feedback and they didnt received any stock yet... So in the Freestate we ordered stock and within 2 days I already received my product. Quick to help and take money, but in Cape Town I wait more than a week for any feedback of any products... Im paying a huge premium on this package as I also took the 30G data contract, oh which I also can not use. Vodacom informed me that I should rather just take back the device for assistance! So tell me now, what Im I paying R1239pm for. Thats even BEFORE my personal Red contract this works out every month to around R2500-R3000. But this month it will go far over R4000 as the vodacom shop ran a test on my personal data which now cost me a **** load of money!!! Still Im without any Wifi data at home. NO Macbook, and all my presentations and work is standing still. But Vodacom staff is just not really interested in helping a Red Contract client thats had his contract for over about 15yrs... Please could I get some help here with this regard! Or I will be forced to move over to a reliable service provider! And I will cancel even the new contract as I have prove that I couldnt even use the product within the first seven days to assess if Im happy and make a decision.... Is this the kind of service we will be receiving from Vodacom in the future on???