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chettyn C

1 reviews | Active since Mar 2010

16 Aug 2015, 13:31

Worst service ever from a vodacom store

Vodacom Sandton city. Purchased a tempered glass screen protector for my Experia z3 compact and after it was put on, the screen protector has a corner missing! So it's not 100% coverage like the box says and is vastly different from the picture. I complained to the consultant who assured me that it was fine, however I know from previous experience that if it's not 100 % the screen will crack. When I complained to the store manager he said that is how it is to cater for the camera but the previous one I had on the phone was full coverage.I offered to purchase a more expensive one but he said no refunds.<br> <br> My huge issue is how can vodacom staff lie to say the screen protector is fine when they know the phone will get damaged. It is a blatent lie that they sell this product and it is in no way any thing like the box is packaged in shows and falsely mislead customers. <br> <br> This is not acceptable at all, and I'm taking this matter further should I not get an adequate response from vodacom. Anton refused to assist as a manager he can do nothing.I paid for a product that was nothing like what was sold to me.I will escalate as a CPA issue to the ncr.You have to take responsibility!

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