Useless Service

<p>I have never experienced service as bad as I did when visiting the vodacom pop up shop in Tygervalley mall. We upgraded on the 8th of March 2017 from a flexi 200 package to a Red Classic option. Yazeen Pillay was the sales representative helping us. After paying all the admin fees and receiving a ****load of accessories, he told us that it will be affective on the 1st of April 2017. Today is the 3d of April. Upon quering it numerous times on all the customer care numbers we could find, the upgrade aparently has never happened! Now they can migrate us online, but we need to pay in an additional R700. This is so pathetic. The shop seems to have dissappear, they are not answering their phones. We even phoned another shop to walk to them and ask them to phone us back. Still nothing. This might as well be theft. He took our money, said it would be activated on the 1st of April 2017. No there is no trace of paperwork nowhere. This experience will make me switch providers without thinking. It is beyond pathetic!!!!!!</p>