Unauthorised fees charged for **** chat site

I upgraded my wife's cell phone contract in October 2014. The signed contract stipulated that the total cost of the contract will be R381.50. <br> <br> For the first two months of the contract, the debit order off for my wife's contract was exact. However since January 2015, the debit order started becoming approximately R472 each month, which is about R90 more than the original contract I signed. <br> <br> I queried the additional charge after the 2nd mth of add. charges and was told that this charge was for Vodacom live service which my wife must have activated. So I asked the assistant to show me exactly how to activate the service and he told me that I couldn't do it on a phone and someone from the accounts dep. must have done it.<br> <br> They assured me that the service would be cancelled and I would be reimbursed for the 2 months of fees. This was in February. For 4 months I fought to have the service cancelled (having several emails as proof) and only after sending a complaint to ICASA was the service cancelled.<br> <br> I received confirmation of the cancellation, however was told that the service was for a **** chat site and was activated from my wife's phone so I would not be reimbursed the fees.<br>