SENT FOR REPAIRS - 3 MONTHS AND WAITING

On the 16 June 2015 I purchased a Sony Xperia E4G from this store.<br> <br> * 09 Nov. 2015- Screen was unresponsive and booked in for service.<br> * 21 Nov.- I collected my phone. It seemed to be working <br> * 27 Nov.- I took my phone back for repairs, red light that goes on during voice calls did not want to turn off <br> * 07 Dec.- Red light issue fixed but phoned booked in because the screen jumps around when charging.<br> * 16 Dec & *22 Dec & *29 Dec- Same issue, booked phone in again.<br> * 25 January 2016.- Received an sms to say that i should collect my phone.<br> * 29 Jan. - I went collect my phone and it was not there. It was apparently booked in again because it had the same issue. I was not notified of this. <br> <br> For each of the dates I was issued with a new job number. At some point my cell/contact number was captured incorrectly, which I assume is the reason why I have not received any sms notifications. <br> On 30 December, upon my request I received an email to advise that this matter was escalated.<br> <br> I am very frustrated. Please put me out of this misery. My warranty ends next week. If I cannot get my phone fixed, I will gladly accept a new phone or even a refund.