Poor communication and rude management. Would not recommend supporting Vodacom.

I wish I could give it less than 1 star. Vodacom Repair Centre and Vodacom as a whole is probably the worst company I've ever bought from.

I bought a phone from Vodacom, it had issues right out of the box, sent it back and got told I'll hear back within 3-5 business days , cool. A week goes by , still no call, I call and get told I'm calling too late (as if I was the one that was supposed to make contact and not them...) So I went down to the store the next day to find out what's happening and the stuff seemed just as confused and called to find out that I was issued a new device. So I asked if I could rather swap it or get a refund because between the waiting and the lack of communication, I was rather fed up, so they told me they'd see once it arrived. Fast forward another week, once again no contact , I call through a bunch of numbers until I finally end up back at Tygervalley and the manager got me mixed up with 2 other customers and couldn't get my details right to eventually figure out oh wow my phone is actually in store but it wasn't their problem that I didn't hear back. So I asked for a refund or a change because I was and still am livid with frustration from the poor service and communication. So I get told there's no refunds, yet I wasn't informed of this prior to the purchase (and by the way, I only had the phone for 2 days) Now I'm waiting to hear back from head office.