PATHETIC

I upgraded at Vodacare Tygervalley on 24/01/2022. The sales assistant first of all did not listen to my needs for my new phone, then charged me a fortune to transfer all my photos etc across to the new phone. She never even finished uploading everything. Only for me to realize at home that she didn't even bother to back up my WhatsApps chats etc before transferring everything, so I lost some of my important work conversations. Then 4 days later I returned the new phone due to unusual errors occurring. I was told that the store manager was not available and that a second in charge manager will be with me shortly. The second in charge manager was more interested in going for his smoke break than assisting me, who had driven an hour and a half to bring the phone back. Eventually someone helped me and said that the phone will be sent in under an "out-of-box failure". It has now been almost 3 weeks. I still have no phone and there has been NO communication from their side. Oh and did n mention that the Vodacare shop's phone does not work and you cannot get hold of them? Hahaha I have never seen more pathetic service than this!!!!