once again no feedback from manager or escalation

i recently had a complaint against vodacom on monday an agent then called me and advsed that he would handle my port query, he did however not advise that i would need a phone on which i would need to sms to confirm the port, i then requested that he should request the port again as per MTN and sent numerous emails but he has not responded i then called and got a managers e-mail adress advising him of this and requeastin that this be finalised by another agen urgently as i was advise dthat lesley was not in.<br> <br> the manager did not respond to my e-mail 3 hours later i called him and asked him why he hasnt responded and he told me that its not his department really and im like how when lesley falls under you in the escalations department, i then asked that he help me urgently and he just said hel see what he can do as i explained that i needed this to be finalized today still<br> <br> through out this whole process its been an absolute nightmare dealing with vodacom and this is why i want nothing to do with them at first they refused the port in thee first place for absolute no reason.!!!<br> i am trying to purchase a new phone as i do not have a cell phone at the moment and vodacom is delaying