No Customer Services and Communication

On 9 December I accepted Vodacom's quotation to have my Sony Ericson Z10 tablet repaired <br> The tablet was sent to the Advanced Repair Centre in Johannesburg for fixing. During the fixing process Johannesburg could not repair the tablet and had to send it to the supplier to have it fixed. The amount was more than the quote I accepted. Spoke to the manager about not paying the difference and it is for Vodocom's account (my argument if Johannesburg could not do the job in first place why not send it to Sony from the start) Manager said she understand and will sort it out. Did not received any feedback. Received sms on 12 January 2015 to collect tablet. Opened the box - nothing repaired. Manager referred me to Customer Care Consultant. The tablet was booked in again for repairs. It was communicated to me 5 to 7 working days for repairs. Customer Care Consultant promises she will sort out the matter with price difference and get back to me. Nothing. 11 February 2015 sms Tablet ready for collection. Still the wrong amount and no fixed tablet. 10 weeks later. When I phone no manager available Imean really I am paying for nearly 3 months no tablet no data. This is crazy