LACK OF INTEGRITY AND PURE INCOMPETANCE OF STAFF

approached Vodacom Tygervalley Office to upgrade my cellphone contract. I was previously on Blackberry and wished to upgrade to a Samsung. In December I received a debit order of R2700. I immediately took this up with Vodacom. I was advised that I was charged for data usage and that I signed the contract. I advised the manager and CRM when I requested an explanation regarding the clause 5 prior to signing the agreement with the consultant advised that I am able to use my phone exactly as I normally do - as my blackberry I received FREE emails, internet etc) up until the 1 December when my new contract came into place. This in fact did not happen. I FEEL THAT THIS IS TOTALLY UNACCEPTABLE, WHY MUST THE CUSTOMER BE PENALISED WHEN I SPECIFICALLY REQUESTED AN EXPLANATION FROM THE CONSULTANT. THE STAFF AT TYGERVALLEY ARE OBVIOUSLY NOT FULLY TRAINED AND EXPERIENCED WHEN GIVING INFORMATION TO A CLIENT. THEY ARE ONLY INTERESTED IN THE SALE. I have been a customer of vodacom since my first cellphone purchase. This is not acceptable. AS MUCH AS I AM LIABLE FOR SIGNING THE CONTACT THE SPECIFIC CONSULTANT SHOULD ALSO BE RESPONSIBLE FOR GIVING ME THE INCORRECT INFORMATION.