JUST PLAIN BAD SERVICE AND QUALITY

Less than a month ago.<br> <br> It was time for an upgrade and the lady who assisted me was not in the mood to represent Vodacom. She was chewing bubblegum while assisting me and was very untidy. <br> When she fetched my Sony Z5 in the stock room, she opened the box and started uninstalling apps without my permission! Who gives her the right to open it?<br> - Gets quickly hot, while charging, emails, videos and talking on the phone.<br> - Battery - does not last a day! (MAIN SELLING features of Sony)<br> - Videos lag at a specific moment<br> I took the Sony Z5 back to Vodacom within 7days and the gentleman was very arrogant. <br> He told me I need to book the phone in, but I told him I need to take it back to our office to make a backup and then I will bring it in on Monday, although it will be past the 7days. He told me that then it wont fall under the OOB. While talking to me he started walking away?? UNPROFESSIONAL <br> I went back on Sat to discuss this issue, but there was no manager working that day??<br> I've been a business client for years! I don't want this phone anymore and are extremely unhappy with the Z5 quality. This is a R13000 phone!<br> <br> AS a CEO of a company, I condemns the BAD Service and Quality of Sony.