Disgusting Service

I have been a vodacom customer for more than 10 years. never missed a payment either. i am disgusted at the service received from the Tygervally store as well as the Repair Centre. Booked in my handset more than 2 weeks ago. i am not getting any feedback from vodacom. when i booked in my handset job number ***3 was given. i was sent a msg that my handset is excahnged and ready for collection. then i received another sms with another job number ***0. when i called the branch i was told to ignore the second job number and can collect the next day. when i called in the next day i was told my ph was sent back because the replacemnet was faulty. so does the mean that my replacement ph was a second hand ph? What is upsetting is that i keep calling with no one being able to tell me what is wrong or when my ph is ready. i was promised a loan ph. nothing for 2 week. i requested that someone in repair get back to me. nothing for 2 weeks. i went in store and aked a manager call me. nothing. if it was not for my contract i would be shopping around for an alternative service provider