Decide wheather you honout the warrentee or not.

I booked my samsung s4 mini in for repairs on 20/6/15 at Vodashop Tyger valley. On 23/6/15 I got an sms to say that they are quoting me an estimate of R1943.19 to replace the main brd. I phoned and asked why I am getting quoted and why it is not repaired under warrentee. I was told it is physical damage and not covered. I spoke to Chantell at their client centre and she told me it is because the serial number does not show warrentee. She told me that I need to give them proof of purchase and then they will repair it under warrentee. When I eventually got the proof of purchase, the repair centre told me that they are not going to work on the phone because they have no proof that it is a vodacom phone. I asked them to send it back to the store so that I could take it to Autopage to get it repaired. Then they still had the audacity to ask for a quote rejection fee of R57. I refused and insisted to get my phone back from them. I will never again enter that shop if I can prevent it. They wasted a week that the phone was just lying there and nothing was done. They should have told me that they are not going to repair the phone right from the start.