BAD SERVICE

ON 2016-01-05 I GAVE MY NEW SONY EXPERIA WHICH I BOUGHT ON CONTRACT FOUR(4) MONTHS AGO AT VODACOM SHOP CERES FOR REPAIRS. THE PHONE WAS SEND TO TYGERVALLEY VODACOM SHOP ON THE 2016-01-06. THEY KEPT ME POSTED VIA SMS FROM RECEIVED TILL PARTS WAS ORDERD. I WAS INFORMED THAT IT WILL TAKE TWO WEEKS FOR MY PHONE TO BE REPAIRED. ON THE 14TH JANUARY 2016 I DID ENQUIRE ABOUT MY CELL. THE LADY JESSE INFORMED ME THE CELL WAS BACK FROM JOHANNESBURG AND WILL BE SEND TO ME THE FOLLOWING DAY. ON TUESDAY 2016-01-19 I WENT TO OUR LOCAL BRANCH THEY INFORM ME THEY HAVENT RECEIVE MY CELL. I CALL TYGERVALLEY VODASHOP AGAIN THEY BLAME (RAM) THEIR COURIER. I GAVE THEM TIME AGAIN TILL THURSDAY 2016-01-21 BUT STILL NO CELLPHONE. I CALL TO SPEAK TO THE MANAGER KOBUS BUT HE WAS TO BUSY TO ATTEND TO MY COMPLAIN AND LET ME SPOKE TO MARISKA WHO INFORM ME THAT THEY WILL SEND ME A SAMSUNG S6 RIGHT AWAY, LENT PHONE TO USE IN THE MEAN WHILE AND THAT I CAN PICK IT UP FRIDAY 2016-01-22 AT OUR LOCAL BRANCH. THEY ARE STILL WAITING FOR PARTS ON MY CELL. THEY NEVER SEND ME A CELL TO USE AS PROMISED BY MARISKA AND AS A CLIENT I FEEL I SHOULD BE TREATED WITH MORE RESPECT. BECAUSE OF YOU IM CANCELING MY CONTRACT AT VODACOM