Bad service

On 14/07/2015 at Vodacom Capegate I app**** for two data contracts for numbers *** & ***). I was assisted by Hershell Mackay and was told that my contact would be active in 24-48 hrs. <br> <br> On Friday I received my data but my wife did not but I still could not use my internet services.The call centre managed to activate mine but no one showed any interest in helping me with the contract for ***. I received terrible service from *** -I was put on hold, line was cut and was placed on speaker phone when I called back and could barely hear the call centre agent. I found that all my received calls showed as private even tho I asked for caller ID in store.<br> <br> I then took off from work on 20/07/2015 to rectify the issues only to be told that I had to come back when Hershell was on duty on Tuesday as he had not completed the paperwork properly. No one could assist me further and when I asked the process of laying a complaint the staff then routinely ignored me and went on helping other customers.<br> <br> So far this entire process of taking out a contract at Vodacom has been a nightmare. I have never experienced such bad costumer service.