Couldn’t be more unsatisfied

TERRIBLE experience!!! For 3 months we have been receiving the wrong invoices, amounting to 150€ MORE than what our contract states (our phones also came late, forcing us to extent previous contracts, costing 100€). Every time we want to fix the problem, we have to come in person and when the manager Franz is not there, NO ONE can help us! They have cost us more than just money. We always leave frustrated because we either have to wait for some voucher that is never app**** to our account, or Franz that never seems to call back to follow up when he is finally there. We wish Vodafone could help us directly because now we are stuck at the mercy of this frustrating shop.