"Zolile Ndunge "sick example of a team leader

Its been over 3 weeks and I still await for my refund by vodacom yet they charge penality fees if money is paid to them 1 day later???

All the consultants are not properly trained to carry out proper process!

A person who cannot even speak properly, Zolile Ndunge calls himself a team leader but I have had cashiers at my local super market give me better customer service, if these are the people vodacom employs to reflect leadership then I do not want to predict how much clients they loose due to sick service.