Zolile Mdunge was not helpful as Vodacom Supervisor to a client just for a proof of payment that i have closed my account

i opened a contract phone with vodacom and i was sold an topup contract whereby i requested not to oky vodacom puts me in the Munnik Basson Attorneys and in september i made a full payment to the attorneys account nou i am asking for the proof of payment and since september the 13th till nou nou i am not getting any proof of payment, i went to Vodacom keywest to request for it and they put me on the line i spoke to the legal supervisor by the name ZOLILE MDUNGE he told me that the attorneys didnt give them a confirmation that i have paid the account so i must speak to those attorney to send them Confirmation then they will send me,and he was so rude telling me if i was paying my account i couldnt have been on this mess and he was really not welling to help me as i was their client,i have app**** for my home loan and they get decline as vodacom still says i am a paid payeer so i am doing it again VODACOM is still showing and its hard for them to give me my proof of payment .AGENTLY Vodacom number ********** 464