AN
Akona N

1 reviews | Active since Jan 2015

08 Aug 2018, 11:02

Zolile & Ashwin will cost Vodacom with their pathetic custoemr services and inability of assist client

Im gutted to say the least about the level of service i received from Vodacom Subscriber Collections department from two consultants supervisor Zolile and Ashwin. Zolile is very rude and lacks customer service and did not pay attention to detail when it came to my query and he eventually hanged up on me when i requested to speak to someone senior who will be understanding. As for Ashwin whom i was transferred to, he never bothered to pick up my call and i waited for more than 20 minutes whilst i was holding and i tried again but nothing came of it. The level of unproffessionalism displayed by these two man is disgusting and as result will cancel my two contracts with mobile network operator. Vodacom you are a good network operator but you need to do something about these two guys. I DEMAND ACTION TO BE TAKEN AGAINST THEM.

0
Replies (2)
Vodacom
Vodacom's reply08 Aug 2018, 12:37
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

AN
Akona N's update08 Aug 2018, 15:04
Reviewer Update
Thanks to Vodacom for your quick responce from Theo Stander. I really appreciated your effeciency in dealing with my issue.