KM
Karen M

1 reviews | Active since Jul 2024

18 Jul 2024, 19:12

Ziyanda from Billings deserves a raise 👏 Thanks to Paul too 🙏

I have been having a back and forth with Vodacom for just over a week now. Arguing that they have double billed me when in actual fact I was owing and they charged me double because I changed the debit order date. I called on fuming and really rude when I spoke to Ziyanda, she held her ground, rightfully so but out of all the people I spoke to she really did help me and actually took the time to explain to me what was going on. If anything she deserves a raise and to Paul from the Fibre department who sent me an updated statement. The after sales departments are honestly just doing their jobs and it was me who came there unwilling to listen. I apologize for not listening to you and all the unkind words I might have said. Ziyanda and Paul, thank you for helping me. I wanted to cancel but because of tonight I'll rather stay.

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Replies (1)
Vodacom
Vodacom's reply19 Jul 2024, 14:04
Official
Dear Customer, 
 
We are glad to hear of the service that you received. 
 
Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition. 
 
Regards 
Vodacom Consumer Website Team