Zero Value for Loyal Customers

<p>On July 31st I called Vodacom and informed them that I do not wish to renew my contract which was to terminate on August 10th 2016. Vodacom, however, told me that my contract will effectively only terminate on August 31st.</p> <p> I have been on this Vodacom Contract and have retained the same number since the last 8 years. A few months ago I made arrangements and brought it to Vodacom’s notice that my account will be paid on the 9th of every month.</p> <p>Each month after the 1st day I usually receive a voice automated message enquiring the date by which Vodacom will receive their payment. This ensures that my phone does not disconnect and once I make payment I receive an acknowledgement of payment from Vodacom, however this month, the very next day after informing Vodacom of my decision to discontinue with the contract, my line was suspended by the afternoon of August 1st.</p> <p>Ø Since August 2nd I have been calling Vodacom with no resolve.</p> <p>Ø On one of those days during that week I was told that Vodacom’s systems were offline and that they assured me a call back which never materialized.</p> <p>Ø I then made payment Of R600, which was actually more than the amount due, on August 8th at Checkers Store, Gateway in Durban.</p> <p>Ø I called Vodacom the next day and was told that because it was a public holiday I had to call back the next day to get hold of “subscriber collections”</p> <p>Ø Then the next day when I do get hold of subscriber collections I was told that I had to wait an additional 48hrs before my line could be re-instated. This was on Wednesday the 10th of August.</p> <p>Ø On August 12th I once again called subscriber collections and was told that the matter will be escalated to the I.T department, That the consultant at subscriber collections could not call me back nor could I get a confirmation message or email that the matter is escalated yet on their system they can clearly see the numerous times I have called in with no resolve.</p> <p>Ø I have called Vodacom on many days during this period multiple times per day as whilst on the call with consultants my calls would abruptly disconnect.</p> <p>Ø I called Vodacom today the 13th August 2016 and was told the same that matter will be escalated to the I.T department. That nobody knew why my line was still showing up as suspended.</p> <p>It has been 13 days now that I have been without communication which is especially imperative when I am not at my residence. Vodacom has done a great disservice “creating much inconvenience and jeopardizing the safety of a longtime loyal customer”. I have just about 2 more weeks for this contract to effectively terminate and “cannot be happier at this fact”, however although I have no usage of my contract minutes and data I will still be expected to pay the full monthly installment. This comes off as ”****************”. Vodacom HAS NO VALUE FOR their Customers!</p> <p> </p> <p>Disgruntled Vodacom Client</p> <p>Mr Naidu</p> <p> ********** 521 / ********** 178</p>