Zero to none service & assistance

According to me Vodacom used to be the leading service provider, unfortunately it can't be said anymore. There is no service or assistance to customers whatsoever.

It started with an insurance claim, where you pay much more for insurance at Vodacom than you will pay at an normal insurance company. My iphone broke over the Decmeber holidays and Vodacom was not able to repair it and suggested an insurance claim on my phone. When I went to an Vodashop to do the claim on my phone it all of a sudden came was an issue to get the phone I used to have as Vodacom under insured my phone. No one is able to explain the situation and just say sorry, take what we offer you or leave it, which then cost me to take an phone which is not even close the same standard than the iphone.

Then I came to a time to upgrade my contract, the contract is on my dad's name but I'm paying the monthly bills. Al the required docs was handed in at the vodashop to do the upgrade, the consultant then informed me that when our contract moved over from auto page, not all the data was transferred and that need to happen before I can upgrade. He then said it will take up to 4 hours and that I can collect the phone the next morning. Two days has gone by where I had to follow up the whole time as to what is going on. The Vodashop just keep telling me they are waiting for feedback. I then contacted customer care myself and they informed me that I am not liable for the phone I wanted to upgrade to, due to a negative credit check. 1. Vodacom never informed us they are doing a credit check for the specific phone. 2. It's is ******* to do a credit check on a client without his knowledge or permission. When I contacted the Vodashop regaqrding this matter and asked why they did not inform us as to what the matter was and that a new check has to be done I received no answer and no assistance, just a sorry you cannot upgrade to that specific handset.

I send a complaint email through to Vodacom customer care, where you receive and email back that states your queries will be answered within 24 hours. 3 days later I contacted Customer Care yet again with my reference number of the query as I had no feedback, the agent informed me that they dont find my complaint and I should please forward it again, which was done immediately. Till today no one has contacted me to resolve any of my issues.

I decided to give Vodacom another shot as we are clients for over 17 years and went to the Vodashop to get a form for change of ownership. That way we can transfer the account to my name and I will be able to upgrade to the handset I want. The vodashop informed me that the change of ownership will only be approved in a months time. MONTH? I don't understand this statement, cause if I go to Vodacom to open a new account, they easily will approve ITC within a day, but when I want to do a name change on my contract I have to wait a month which is ridiculous.

Vodacom gave me no choice but to cancel my contract with them. When I contacted the customer care to cancel contract no one there either was interested to help resolve the issue before cancelling the contract.

I cannot believe the bad service that was received within the last year. It is a disgrace. We will probably also get no answers on this complaint.