AS
Andre S
1 reviews | Active since Mar 2009
28 Aug 2023, 17:47
Zero support from Vodacom fibre
After logging numerous calls with the Vodacom fibre call enter they just keep being closed. My neighbourhood is experiencing intermittent connectivity issues with the keyword “intermittent” so every time some bright spark test the line they say it works and then close the call. Please stop closing the calls and send someone to investigate why the connection keeps dropping 10+ times a day and then restore itself. I know of two other houses in the suburb experiencing the same thing. It is still an issue and has not been solved yes. Pls phone me on number ended 9977 in this complaint instead
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
29 Aug 2023, 07:32Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply29 Aug 2023, 07:32
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
04 Sept 2023, 07:31Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the relevant department and based on the feedback received, contact was made by Elroy:
As per Elroy, you've advised the problem still ongoing, you've advised on the area WhatsApp group that other residents are having same problem which occurs from 2noon till 6pm.
You've advised that this does not happen all day it comes and goes.
The relevant trouble shooting steps have been confirmed.
reprovisioned
restored
rebooted
checked cables.
checked outages.
Regards Consumer Website Team
As per Elroy, you've advised the problem still ongoing, you've advised on the area WhatsApp group that other residents are having same problem which occurs from 2noon till 6pm.
You've advised that this does not happen all day it comes and goes.
The relevant trouble shooting steps have been confirmed.
reprovisioned
restored
rebooted
checked cables.
checked outages.
Regards Consumer Website Team
Best regards,
Vodacom's reply04 Sept 2023, 07:31
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the relevant department and based on the feedback received, contact was made by Elroy:
As per Elroy, you've advised the problem still ongoing, you've advised on the area WhatsApp group that other residents are having same problem which occurs from 2noon till 6pm.
You've advised that this does not happen all day it comes and goes.
The relevant trouble shooting steps have been confirmed.
reprovisioned
restored
rebooted
checked cables.
checked outages.
Regards Consumer Website Team
As per Elroy, you've advised the problem still ongoing, you've advised on the area WhatsApp group that other residents are having same problem which occurs from 2noon till 6pm.
You've advised that this does not happen all day it comes and goes.
The relevant trouble shooting steps have been confirmed.
reprovisioned
restored
rebooted
checked cables.
checked outages.
Regards Consumer Website Team
Best regards,
AS
Andre S's updateReviewer Update
04 Sept 2023, 10:55Turns out its an area wide problem and there is no priority on technicians to fix it. Its been more than 2 weeks and Vodacom only knowledge there is an issue but they don't have people actually on site to fix it. People in the area are fuming on social media and everyone is as frustrated as I am. I'm seriously investigating moving my business to someone that is serious about business
AS
Andre S's update04 Sept 2023, 10:55
Reviewer Update
Turns out its an area wide problem and there is no priority on technicians to fix it. Its been more than 2 weeks and Vodacom only knowledge there is an issue but they don't have people actually on site to fix it. People in the area are fuming on social media and everyone is as frustrated as I am. I'm seriously investigating moving my business to someone that is serious about business