RM
Ryan M
1 reviews | Active since Dec 2010
04 Oct 2022, 09:29
Zero support for online purchases
Do not buy from Vodacom's online store!!!!
I bought headphones from their online store. They were packaged and I received an SMS which also gave me a number to call if I dont receive my headphones.
Guess what, they gave the wrong address to RAM courier.
So I call the number, but wait. No one from Vodacom can access orders for online orders, its not a system issues its because thats not their department!!!
Long story short, if you run into issues with your online order, Vodacom do not have people who deal with support queries, so good luck getting any help if you have issues with delivery or any other issue for returns, etc.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
04 Oct 2022, 12:03 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply04 Oct 2022, 12:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
06 Oct 2022, 10:51Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, you confirmed that you received delivery of the parcel.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, you confirmed that you received delivery of the parcel.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply06 Oct 2022, 10:51
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, you confirmed that you received delivery of the parcel.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, you confirmed that you received delivery of the parcel.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,