YR
Yunus R
1 reviews | Active since Apr 2023
13 Apr 2024, 16:03
ZERO STAR RATING ZERO EFFORT ZERO HELP.
After fighting to get a 24 month contract. I was force to go with a 36 month contract..got the phone and 1 month later still unable to use the phone and apparently I'm accused of *****... customer care ZERO effort ZERO help... patiently waiting for what's next... apparently I need to pay for the service even if I'm not able to use it and it not being my fault...well done vodacom...
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
14 Apr 2024, 11:01 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply14 Apr 2024, 11:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Best regards,
YR
Yunus R's updateReviewer Update
14 Apr 2024, 11:21Was told yesterday a manager would contact me within a hour... its been more than 10 hours...
YR
Yunus R's update14 Apr 2024, 11:21
Reviewer Update
Was told yesterday a manager would contact me within a hour... its been more than 10 hours...
Vodacom's replyOfficial
16 Apr 2024, 14:23Dear Yunus.
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Our records indicate that your query has been attended to and feedback on this matter has been provided. Our ***** Team can be contacted on ***.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Our records indicate that your query has been attended to and feedback on this matter has been provided. Our ***** Team can be contacted on ***.
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply16 Apr 2024, 14:23
Official
Dear Yunus.
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Our records indicate that your query has been attended to and feedback on this matter has been provided. Our ***** Team can be contacted on ***.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Our records indicate that your query has been attended to and feedback on this matter has been provided. Our ***** Team can be contacted on ***.
Regards
Vodacom Consumer Website Team
Best regards,