AE
Aniekan E
1 reviews | Active since Jul 2021
18 Mar 2026, 15:01
Zero star for Vodacom fibre. Avoid for peace of mind
Vodacom fibre is fast becoming a source of stress. They will leave you with no internet service for weeks and their "Customer service" will keep saying: "I understand your frustrations". You keep paying for a service you to not receive as if you are the only one that has contractual obligations. However, Vodacom does not care. I will write as many reviews as I can this week before going to the Consumer agency, as I will not pay to cancel my contract.
Helpful (0)
Replies (2)0
Replies (2)AE
Aniekan E's updateReviewer Update
19 Mar 2026, 15:38This is Vodacom's reply:
"Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team"
I think Vodacom does not take its customers serious.
If anything, it attempts to destroy your credit profile. They refuse to take money from your account as approved by your debit order and blame you at the end. I tried fighting but got too busy to continue. They know this.
Vodacom is not a trustworthy organization.
Avoid for your own sanity
"Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team"
I think Vodacom does not take its customers serious.
If anything, it attempts to destroy your credit profile. They refuse to take money from your account as approved by your debit order and blame you at the end. I tried fighting but got too busy to continue. They know this.
Vodacom is not a trustworthy organization.
Avoid for your own sanity
AE
Aniekan E's update19 Mar 2026, 15:38
Reviewer Update
This is Vodacom's reply:
"Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team"
I think Vodacom does not take its customers serious.
If anything, it attempts to destroy your credit profile. They refuse to take money from your account as approved by your debit order and blame you at the end. I tried fighting but got too busy to continue. They know this.
Vodacom is not a trustworthy organization.
Avoid for your own sanity
"Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team"
I think Vodacom does not take its customers serious.
If anything, it attempts to destroy your credit profile. They refuse to take money from your account as approved by your debit order and blame you at the end. I tried fighting but got too busy to continue. They know this.
Vodacom is not a trustworthy organization.
Avoid for your own sanity
AE
Aniekan E's updateReviewer Update
20 Mar 2026, 16:19A rude and unhelpful Vodacom employee called me for the first time after my query was lodged.
She will call me "as soon as I receive feedback".
I asked, is there any turn around time. She recites: "as soon as I receive feedback".
Well, I can say, I regret using Vodacom ever.
Terrible service!
Terrible people!!!
She will call me "as soon as I receive feedback".
I asked, is there any turn around time. She recites: "as soon as I receive feedback".
Well, I can say, I regret using Vodacom ever.
Terrible service!
Terrible people!!!
AE
Aniekan E's update20 Mar 2026, 16:19
Reviewer Update
A rude and unhelpful Vodacom employee called me for the first time after my query was lodged.
She will call me "as soon as I receive feedback".
I asked, is there any turn around time. She recites: "as soon as I receive feedback".
Well, I can say, I regret using Vodacom ever.
Terrible service!
Terrible people!!!
She will call me "as soon as I receive feedback".
I asked, is there any turn around time. She recites: "as soon as I receive feedback".
Well, I can say, I regret using Vodacom ever.
Terrible service!
Terrible people!!!