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Sharon M

1 reviews | Active since Feb 2018

02 Feb 2018, 10:24

ZERO Signal in our area - Cell tower STILL not repaired

I live in Rietfontien, Muldersdrift within direct line of sight to the Peter Road tower (excellent LTE reception), which in now non-existent after the tornado of 9th October 2017. I have repeatedly contacted Vodacom for information regarding a solution to our zero signal and the restoration of the tower. My last call to the Call Centre I was told it is not their problem and we must find our own solution to the zero signal. I have also been promised on numerous occasions that I will be contacted regarding an ETA of the tower restoration. To-date I am still waiting! Vodacom were not prepared to assist in any way to find ways to improve our signal from zero to at least one that would allow us to made a cell call or receive an SMS (forget data - just to make a call). The owner of the land where the tower was situated on was told it would take 3 months to replace the tower. It is almost 4 months later and there is zero sign of any construction taking place. A neighbour was told that it would be installed middle of January. It is now February. Crime is rampant in our area and the lack of communication makes our situation extremely dangerous at night.

I do not expect this kind of service from Vodacom!

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Replies (2)
Vodacom
Vodacom's reply02 Feb 2018, 11:51
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

SM
Sharon M's update10 Feb 2018, 13:30
Reviewer Update
ZERO signal and unfortunately as expected ZERO communication regarding a solution!!! :-( I was contacted by Musa from Vodacom on Friday 2 Feb (same day as my complaint). He said they are aware of the situation and was very apologetic. He assured me that a technician dealing with the 'no tower' issue would contact me to advise me on a date as to the restoration of the tower. He believed that because I had used Hellopeter I would definitely be hearing from someone at Vodacom by Monday 5th Feb. AS OF TODAY 10 Feb 2018 I have STILL NOT BEEN CONTACTED!!! Really Vodacom!!! A neighbour in Indaba Lane, Rietfontein received this message on the Friday 9th Feb - "Thank you for your patience and cooperation. Your query with ref number *-************** has been resolved... Thank you, Vodacom" HOW CAN THE QUERY BE RESOLVED - THERE IS NO TOWER!!! Another neighbour wrote "Besides signal problems I have calls dropping continuously as well. (I suppose that is lucky - I CANNOT EVEN RECEIVE OR MAKE A CALL!!!) I am not asking for miracles, (I understand Mother Nature destroyed the Peter Road tower and that it has to be rebuilt, however as a customer of Vodacom I expect to, at the very least be given the relevant information regarding progress of the restoration of signal in our area and not be told the problem is fixed. Our accounts STILL get debited every month even though we cannot use our minutes or data unless we drive out of our area. Vodacom, are you going to reimburse us for services NOT rendered? This kind of service is just not acceptable!!