EG
Erika G
1 reviews | Active since May 2024
15 Jan 2025, 18:27
Zero Service from Vodacom Fibre
Have been phoning Vodacom Fibre daily since 02/01/2025 because my Vodacom fibre is not working. I get the run around from the consultants. Each time the matter is escalated and has been escalated 8 times with no effect. We have had zero service from Vodacom Fibre.
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
16 Jan 2025, 08:22Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply16 Jan 2025, 08:22
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
EG
Erika G's updateReviewer Update
17 Jan 2025, 14:31It is now 2 days later and Vodacom have not assisted me yet. I received 1 phone call on 16 Jan, with the promise to come back to me. They however never contacted me back. I am going into another weekend with no Fibre. I have spent so much on data this month. I can't afford to buy more data bundles. Is it time to move to a different service provider.
EG
Erika G's update17 Jan 2025, 14:31
Reviewer Update
It is now 2 days later and Vodacom have not assisted me yet. I received 1 phone call on 16 Jan, with the promise to come back to me. They however never contacted me back. I am going into another weekend with no Fibre. I have spent so much on data this month. I can't afford to buy more data bundles. Is it time to move to a different service provider.
EG
Erika G's updateReviewer Update
18 Jan 2025, 10:55Another day with no Fibre. I just phoned Vodacom and did escalation no 11. Hopefully we will get Fibre back this weekend. I am so disappointed with the service from Vodacom.
EG
Erika G's update18 Jan 2025, 10:55
Reviewer Update
Another day with no Fibre. I just phoned Vodacom and did escalation no 11. Hopefully we will get Fibre back this weekend. I am so disappointed with the service from Vodacom.
EG
Erika G's updateReviewer Update
20 Jan 2025, 17:36Yet another day without fibre. Vodacom is definitely not serious about customer service.
It is costing me dearly in having to keep buying data bundles for the family.
I had a call from Vodacom to hear if my problem has been resolved. Then later a call from Vodacom Fibre, but was told to wait for the Vodacom fibre technician to call me.
Noone can tell me when I will be helped, when to expect a technician, when to expect to have Fibre back.
I often work from home for virtual meetings.
Please Vodacom get your act together longcenough to sort out my Fibre. I am so disappointed with the total lack of service I am receiving.
It is costing me dearly in having to keep buying data bundles for the family.
I had a call from Vodacom to hear if my problem has been resolved. Then later a call from Vodacom Fibre, but was told to wait for the Vodacom fibre technician to call me.
Noone can tell me when I will be helped, when to expect a technician, when to expect to have Fibre back.
I often work from home for virtual meetings.
Please Vodacom get your act together longcenough to sort out my Fibre. I am so disappointed with the total lack of service I am receiving.
EG
Erika G's update20 Jan 2025, 17:36
Reviewer Update
Yet another day without fibre. Vodacom is definitely not serious about customer service.
It is costing me dearly in having to keep buying data bundles for the family.
I had a call from Vodacom to hear if my problem has been resolved. Then later a call from Vodacom Fibre, but was told to wait for the Vodacom fibre technician to call me.
Noone can tell me when I will be helped, when to expect a technician, when to expect to have Fibre back.
I often work from home for virtual meetings.
Please Vodacom get your act together longcenough to sort out my Fibre. I am so disappointed with the total lack of service I am receiving.
It is costing me dearly in having to keep buying data bundles for the family.
I had a call from Vodacom to hear if my problem has been resolved. Then later a call from Vodacom Fibre, but was told to wait for the Vodacom fibre technician to call me.
Noone can tell me when I will be helped, when to expect a technician, when to expect to have Fibre back.
I often work from home for virtual meetings.
Please Vodacom get your act together longcenough to sort out my Fibre. I am so disappointed with the total lack of service I am receiving.
EG
Erika G's updateReviewer Update
24 Jan 2025, 12:16My Fibre was reconnected on 21 Jan after being reported as non functional from 02 Jan.
Am I really expected to pay my full month for Fibre. That seems very unfair
Am I really expected to pay my full month for Fibre. That seems very unfair
EG
Erika G's update24 Jan 2025, 12:16
Reviewer Update
My Fibre was reconnected on 21 Jan after being reported as non functional from 02 Jan.
Am I really expected to pay my full month for Fibre. That seems very unfair
Am I really expected to pay my full month for Fibre. That seems very unfair